Shipping Policy
Shipping Policy
We need 2-7 days to prepare dependent on the product shipping. Please keep that in mind when ordering.
Addresses
Please make sure the address you have provided is correct. We ship to that exact address and can not be held responsible for errors
Disputes
Royal mail only allows us to open a case 14 working days minimum after any issue has occurred
Delays
During the busier seasons there may be slight delays with your order being delivered. This is out of our control.
Eg. Christmas , Easter , Valentines day
Orders
All orders come with tracking numbers that will be sent to you via email once the order has be dispatched
Damages
All our products are package securely and photographed before leaving The Canvas Bakery . If you have received your order damaged due to shipping issues please send us photographers and retain all packaging. So we can investigate further. View our refund policy for further details.
Postal Service
Royal Mail
Once your order is placed we need time to prepare it. All orders are shipped via Royal mail 24 or 48 hour tracking service. after the perpetration time.
Special Deliveries
If you require special deliveries and shortened time frames after 2 - 3 day production time please contact us so we can arrange alternative shipping / couriers. This would be at a higher cost
Lead Times
Once ordered we need 2 - 7 days lead time to prepare your order . As we are a handmade store certain products take a little time to create.