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Shipping Policy

Shipping Policy

We need 2-7 days to prepare dependent on the product shipping. Please keep that in mind when ordering. 

Addresses

Please make sure the address you have provided is correct. We ship to that exact address and can not be held responsible for errors 

 

Disputes

Royal mail only allows us to open a case 14 working days minimum after any issue has occurred 

 

Delays

During the busier seasons there may be slight delays with your order being delivered. This is out of our control. 

Eg. Christmas , Easter , Valentines day

 

Orders

All orders come with tracking numbers that will be sent to you via email once the order has be dispatched ​

Damages 

All our products are package securely and photographed before leaving The Canvas Bakery . If you have received your order damaged due to shipping issues please send us photographers and retain all packaging. So we can investigate further.  View our refund policy for further details.

Postal Service

Royal Mail

Once your order is placed we need time to prepare it. All orders are shipped via Royal mail 24 or 48 hour tracking service. after the perpetration time.

Special Deliveries 

If you require special deliveries and shortened time frames after 2 - 3 day production time please contact us so we can arrange alternative shipping / couriers. This would be at a higher cost 

Lead Times

Once ordered we need  2 - 7  days lead time to prepare your order . As we are a handmade store certain products take a little time to create.

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